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SaunaInter online store offers a unique service - we will extend the factory warranty to 3 or 5 years, depending on the specific of the goods.

For every product that is bought in SaunaInter online shop operates a factory warranty for 2 years. Warranty does not apply for failed light sources. Also, the warranty is not valid for the products that will be used in public or commercial places.

SaunaInter online store increases the factory warranty to 3 or 5 years. Additional warranty is added to the highly reliable and performable products.

In order to identify the most reliable and efficiency goods, we have added a special icon called - 3 year warranty and the 5-year warranty, to each of those products.

In addition to each of the item, that has an icon - 3 or 5 year warranty, we offer a warranty certificate which confirms its validity and warranty period.


All products purchased from the SaunaInter online shop are covered by a warranty under the following terms and conditions:

Private use – 1 year or more, depending on the manufacturer’s warranty;
Commercial use – the warranty period is determined by the manufacturer. As a rule, it is 1 year from the date of purchase.

However, it can also range from 3 months to 1 year, depending on the manufacturer. The buyer must be notified of the impossibility to repair or change the goods subject to warranty.


SaunaInter strongly suggests that customers save the original packaging of the products in case the products need warranty service – these are the requirements of certain manufacturers. You must not remove the serial number of the product or any other important information, required for the identification of the product, from the product itself or its package.


If the customer finds the acquired goods unsuitable for some reason, damaged, broken, scratched, he/she has the right to return the goods to the seller within 14 calendar days.

The returned goods must not be used. They must include their original packaging. If it has been revealed that the product has been used, SaunaInter online shop will follow the principle of rationality, i.e., if it was necessary to use the product in order to determine whether it was suitable or not, the product will be considered unused.

The returned original packaging must only have minor damage, without which it would have been impossible to open the packaging. If the packaging cannot be opened (e.g., vacuum transparent packaging), the returned goods must not contain the original package.

The product or its packaging must contain all factory labels, including the serial number.

The right to reject the goods within 14 days doesn’t apply to the following goods:

*the goods produced under the individual orders of the consumer or according to special conditions, provided by the consumer;
*audio and video recordings or software, if the consumer has opened the package and/or activated the product;
*newspapers, magazines and other periodicals.

If the customer wishes to use his/her right to annul the contract of purchase and sale, he/she must notify SaunaInter online shop by e-mail about his/her decision to do so within 14 calendar days from the date of receiving the order, by attaching photos of the product and its packaging. The online shop reserves the right to request additional photos of the product subject to return.

If the customer wishes to cancel the order, he/she must return the product immediately (not later than within 30 calendar days).

The buyer agrees to a possible refusal by SaunaInter online shop to provide services to him/her in the future in case he/she abuses the right to reject the order.