1. The minimum order amount is 5 EUR, there is no limit to the maximum amount, however.
2. The average product price is 200 EUR.
3. We deliver products all over the European Union, Norway, the Balkan region.
4. Products will be delivered by post, we also transport heavy goods.
5. Delivery time is from one day up to two weeks from the day the order was submitted.
6. The lowest volume for the shipment is a 100g envelope (spare part), maximum volume of products is 2 Euro pallets (collapsible sauna unit). The average shipment weight is 20 kg and volume 0.3 m3.
7. Telephone, fax, e-mail and Skype are used to communicate with the customer.
8. Data protection and confidentiality. All personal data disclosed by the buyer to us are strictly confidential. We guarantee that this information shall not be distributed.
9. RULES FOR BUYING ONLINE:


PRODUCT SELECTION

Select the product that you are interested in by using our electronic catalogue. Products have detailed information available regarding technical characteristics, photos, price and comparison system. You can also look at the rating voting results and obtain feedback from our buyers about the product you are interested in.

If you need any additional information, you can consult the online store manager by telephone or email

ORDER SUBMISSION

Having selected the product that you liked, please press “Add to Basket”. The product will automatically be added to your shopping basket. You can either continue with the order submission or return to the product catalogue if you wish to order anything else. In order to continue submitting the order, select the quantity of products you have selected and press the “Checkout” button. Enter the required information on the ordering form and press “Proceed Payment”.

The online store manager will contact you soon in order to confirm your order and to tell you the delivery date.



Terms and conditions and warranty

1. GENERAL PROVISIONS

• Saunainter – it is an online store;
• Saunainter owns a proprietary physical warehouse where the displayed products are either in stock or shall be delivered to the warehouse within a two week time period at most;
• There is a time delay in Saunainter prices and product availability compared to its physical inventory;

1.1 PRODUCT RETURN POLICY

 Product return policy

2. WARRANTY

Saunainter gives a limited warranty to all goods sold.
A warranty will be given for all goods sold to:
• Private persons – 2 year or more, depending on the manufacturer’s warranty;
• Legal entities – warranty set by the manufacturer. It is typically 1 year from the moment of sale, however it could be from 6 months up to 3 years depending on the product.

3. TERMS AND CONDITIONS FOR BUYING

3.1 GENERAL PROVISIONS

3.1.1 The present terms and conditions apply to relations between buyers via the website Saunainter and the company InterCom Group Ltd. that owns the online store Saunainter (hereinafter SELLER).
3.1.2 In addition to the present terms and conditions, legal relations that arise upon buying goods via Saunainter shall be regulated with legislative acts of the European Union.
3.1.3 The SELLER is entitled to amend and supplement the present terms and conditions. Amendments to the terms and conditions and price list shall be disclosed on the website Saunainter. Amendments and supplements to the terms and conditions shall enter into force from the moment that they are published on the website Saunainter. When submitting an order before new terms and conditions have entered into force, terms and conditions that were valid at the factual moment of order submission shall be applied, unless specified differently by law or present terms and conditions.
3.1.4 The assortment of products and their prices shall be changed without prior notification.
3.1.5 The SELLER is entitled to give discounts to an order and/or specific product as part of a sales promotion campaign.
3.1.6 The contract of purchase a nd sale shall be considered as concluded (enters into force) when the advance payment detailed in clause 3.6. has reached the OWNER’s bank account. 

3.2 AVAILABILITY, PRICE LIST AND DESCRIPTION OF PRODUCT SHEETS

3.2.1 The main currency of Saunainter EUR, also apply (USD, GBP, SEK, NOK).
3.2.3 All references to Saunainter prices are inclusive of value-added tax applicable in the European Union.
3.2.4 The SELLER is responsible for the conformity of commodity codes on product sheets with prices.
3.2.5 The SELLER cannot be held liable for the description of products and/or reliability of the visual image on product sheets: product manufacturers may change specifications without prior approval or notification.
3.2.6 Changes to the quantity of products available for ordering and prices on product sheets enter into force after they are published on the Saunainter website.
3.2.7 The delivery date shall be disclosed in working days on product sheets.

3.3 ORDER SUBMISSION

3.3.1 Saunainter accepts orders in the following way:
• on the internet through an automated online system for order submission;
3.3.2 Order submission shall not constitute the conclusion of a contract of purchase and sale. Only performance of clause 3.1.6 constitutes the conclusion of a contract of purchase and sale and the creation of obligations.

3.4 ORDER CANCELLATION

3.4.1 The buyer is entitled to independently cancel an order that has not been paid or delivered by selecting the relevant status regarding a false order in their profile.
3.4.2 An order shall automatically be cancelled if its payment deadline has passed:
• Private persons – 7 working days;
• Legal entities - 10 working days.
3.4.3 If the warehouse runs out of a product and/or prices have changed, clause 3.12. shall apply.
3.4.4 If the buyer wishes to modify an order after it has been paid for but before it has been delivered, clause 3.12. shall apply.

3.5 ORDER FULFILMENT

3.5.1 An order shall only be fulfilled after advance payment has been received (see clause 3.1.6) unless otherwise agreed with the buyer.

3.6 PAYMENT FOR ORDERS

3.6.1 Possible payment methods:
• On the Saunainter website, using online bank links;
• Bank transfer (based on invoice);
• Credit card;

3.7 PRODUCT SHIPPING AND DELIVER

3.7.1 The buyer can choose the delivery method that is most convenient to them:
When fulfilling an order, you will be offered a choice between at least 3 delivery methods:
1.By express post
2.By economy post
3.Heavy weight transport
For all delivery methods the number of days in transit depends on the destination.
NB! If the delivery date has been exceeded, please contact the customer service department!

3.8 PACKAGING

3.8.1 The SELLER recommends that the product’s original packaging be kept in case a need for warranty service arises – some manufacturers require that. The serial number or other important information required for identifying the product must not removed from the product or from its packaging.

3.9 DEFECTIVE GOODS

The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the purchaser. Within the first six months of delivery it is assumed that the defect was present at the time of delivery. It is the online store´s responsibility to prove otherwise. The purchaser has the right to turn to the online store within two months of the occurrence of a defect by e-mailing info@saunainter.ee or calling +372 6 140 331. The online store is not liable for any defects arising after delivering the goods to the purchaser. If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale. The online store will respond to the consumer´s complaint in written form or in a form thatb enables written reproduction within 15 days.

4. SETTLEMENT OF DISPUTES

All complaints made by a purchaser about the online store must be e-mailed to info@saunainter.ee or submitted by calling +372 6 140 331. If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. You can review the procedural rules and submit a complaint here. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. Resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser. A purchaser may also turn to the dispute resolution bodies of the European Union.

5. SECURITY


5.1 Saunainter is a secure online store from where you can buy in a safe manner:
• The seller cannot see any inserted bank card data, since the customer shall be transferred to the secure environment of the Card Centre of Banks. At the moment of payment, the insertion of the card owner’s bankcard data takes place into a database located at the Card Centre’s server and data is also stored at a server located at the Card Centre.

6. DIRECT MARKETING AND PROCESSING OF PERSONAL DATA

The online store only uses the personal data entered by the purchaser (including name, phone number, address, e-mail and bank details) for processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to
deliver the goods. The online store sends newsletters and offers to the purchaser's e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail. The purchaser is able to opt out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.

SAUNAINTER is a legal entity that is responsible for the processing of personal data. During payment processing, SAUNAINTER transfers the necessary client personal data to a trusted finance company Maksekeskus AS.

7. LIABILITIES OF PARTIES IN CASE OF CONTRACT BREACH

7.1. Parties are liable to each other for direct material damage caused to the other party due to their non-performance or improper performance of the terms and conditions of the contract. 

8. FORCE MAJEURE

8.1. The non-performance of obligations derived from the contract shall not constitute a breach of contract if it was caused by force majeure, i.e. circumstance(s) that were beyond the breaching party’s control and pursuant to the principle of reasonableness could not have been expected to have considered that circumstance or avoid it or surpass its consequence at the time the Contract was concluded. Mainly, extraordinary natural forces, a general strike, mass disorders at local government unit at a Party’s domicile, war, a legislative act that significantly obstructs the performance of the Contract, another circumstance accepted by both Parties as force majeure, shall be considered as force majeure.
8.2. The Party whose performance of contractual obligations has been obstructed by force majeure must immediately notify the other Party of this in writing.
8.3. If the impact of force majeure is temporary, the breach of contract is only excusable during the time that force majeure obstructed the performance of the Contract. If the duration of force majeure circumstances exceeds 30 calendar days, both Parties are entitled to withdraw from the Contract without liability to compensate damage suffered by the other Party due to this withdrawal.